Cursor's A.I. support bot sparks outrage for falsely claiming software limits on computer use
Last month, an A.I. bot responsible for tech support at Cursor, a hot new tool for computer programmers, caused a storm by giving out incorrect information.
The A.I. support bot told several customers that they could no longer use the software on more than one computer. The backlash played out on internet message boards where users expressed their anger and some even cancelled their accounts.
Things escalated when users discovered the policy change announced by the A.I. bot didn’t exist. “We have no such policy. You’re of course free to use Cursor on multiple machines,” Michael Truell, the company’s chief executive and co-founder said in a post on Reddit.
The company blamed an error from its A.I. support bot, but the damage was done. More than two years after the launch of ChatGPT, and with these technologies now used for a myriad of tasks, tech companies and users are still battling to ensure the information produced is accurate.
